Helpful answers
Frequently Asked Questions
Everything you need to know about our printing services. Can't find your answer? Contact us.
File Setup & Artwork
What is bleed and why do I need it?
For guidance specific to your project, please contact our team before submitting your order.
What is a safe zone?
For guidance specific to your project, please contact our team before submitting your order.
What resolution should my images be?
For guidance specific to your project, please contact our team before submitting your order.
Should I submit my file in CMYK or RGB?
For guidance specific to your project, please contact our team before submitting your order.
Should I embed or outline my fonts?
For guidance specific to your project, please contact our team before submitting your order.
What is overprint and should I use it?
For guidance specific to your project, please contact our team before submitting your order.
What file formats do you accept?
For guidance specific to your project, please contact our team before submitting your order.
What if my file is not print-ready?
For guidance specific to your project, please contact our team before submitting your order.
Color & Proofing
Why do my printed colors look different from my screen?
For guidance specific to your project, please contact our team before submitting your order.
Do you offer Pantone (PMS) color matching?
For guidance specific to your project, please contact our team before submitting your order.
What is a digital proof vs. a hard copy proof?
For guidance specific to your project, please contact our team before submitting your order.
Can I make changes after approving a proof?
For guidance specific to your project, please contact our team before submitting your order.
Turnaround & Shipping
When does my turnaround time start?
For guidance specific to your project, please contact our team before submitting your order.
Does turnaround time include shipping?
For guidance specific to your project, please contact our team before submitting your order.
Do you offer rush or expedited printing?
For guidance specific to your project, please contact our team before submitting your order.
Do you ship nationwide?
For guidance specific to your project, please contact our team before submitting your order.
Can I pick up my order in person?
For guidance specific to your project, please contact our team before submitting your order.
Products & Quality
What paper stocks and finishes do you offer?
For guidance specific to your project, please contact our team before submitting your order.
Can I reorder a previous job?
For guidance specific to your project, please contact our team before submitting your order.
Will a reorder look exactly the same as my original order?
For guidance specific to your project, please contact our team before submitting your order.
Do you print on eco-friendly materials?
For guidance specific to your project, please contact our team before submitting your order.
Ordering, Payment & Policy
How do I get a quote?
For guidance specific to your project, please contact our team before submitting your order.
What is the minimum order quantity?
For guidance specific to your project, please contact our team before submitting your order.
What payment methods do you accept?
For guidance specific to your project, please contact our team before submitting your order.
What is your reprint or refund policy?
For guidance specific to your project, please contact our team before submitting your order.
Do you offer design services?
For guidance specific to your project, please contact our team before submitting your order.