Last updated: April 2026
Return & Reprint Policy
Our Commitment to Quality
We stand behind our work and want every customer to be satisfied. This policy explains reprint and refund eligibility for custom print orders.
What We Cover
Printing defects including banding, streaking, smearing, or color inconsistency; the wrong product shipped; structural defects; quantity shortfalls beyond the ±10% tolerance; and production damage (not transit damage). Claims must be filed within 5 business days of receipt.
What We Do Not Cover
Errors in customer-supplied files or approved proofs, including spelling, grammar, or factual errors; low-resolution images (under 300 DPI); screen-to-print color variation (RGB versus CMYK); out-of-gamut colors; normal inter-run color variation; approved-proof design errors; missing bleed or safe zone; font issues from unembedded fonts; overprint or transparency issues; and orders where proof review was waived.
Quantity Tolerances
A ±10% industry-standard variance applies. For shortfalls beyond that tolerance, we will ship the balance or issue a pro-rated credit.
Shipping Damage
Photograph the damage, retain all packaging, and contact us within 2 business days. We will provide carrier claim assistance.
Order Cancellations
Cancellation is free before production starts. A partial charge may apply once production has begun. Cancellations must be made by phone or email, not through the website.
How to Submit a Claim
Provide your order number or job description, photos of the defect, and a written description. We respond within 1–2 business days.
Resolution Options
At our discretion, resolutions may include a full reprint (expedited where possible), partial reprint, account credit, or refund. Physical returns are generally not accepted because custom products cannot be restocked.